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Customers using the Wisenet Mobile Application to connect with their recorders may need to re-activate their DDNS/P2P settings after upgrading the Firmware. Please follow the attached guide to complete this procedure.

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Samsung Techwin

Book a Training Session

 

hanwha-training

Please find the course overview for each of our training sessions below.

It is worth noting that our courses are not PowerPoint presentations; they are practical, hands-on sessions packed with opportunities for you to familiarise yourself with our products, solutions and software. Our professional in-house trainer will give you ample time to ask questions and for you to look into specific requirements (i.e. a particular installation or project) so that you leave with the knowledge you need to get the most out of the product.

If you are interested in attending one or more of our courses, or have further questions, please contact the training team on 01932 578 100 or send your enquiry to eucctv.training@hanwha.com.

For help with technical issues, please find the relevant contact on the Technical Support section.

Prefer to learn in your own time? View our list of upcoming and past webinars


Training Dates:

  • Introduction Courses

    Our one-day introduction course is perfect for newcomers to Hanwha Techwin’s range of products. During the day, you will learn about configuring our cameras and recorders before connecting them to our Wisenet Viewer software.

    This course will cover:

    • The Hanwha Techwin camera range, including part code structure, features, installation and troubleshooting
    • The Wisenet Device Manager software, which is used to set up and configure our IP cameras
    • Hanwha Techwin’s recording devices, looking at IP and hybrid solutions
    • Our Wisenet Viewer software package, which is designed to work seamlessly with our recorders
    • Smartphone (Android/iOS) integration

     

    The course will conclude with a short certification test. All required equipment will be provided, but delegates are welcome to bring their own laptops if they wish.

     

    Training Dates:

    16th January 2023 – Course Full

    24th January 2023 – Limited Spaces Available

    25th January 2023 – Spaces Available

    6th February 2023 – Spaces Available

    9th February 2023 – Spaces Available

    13th February 2023 – Spaces Available

    16th February 2023 – Spaces Available

  • STEP Training

    Hanwha Techwin’s STEP scheme is a membership program that provides partners using our products with many distinct advantages and benefits.

    The two-day STEP training course is open to all STEP members and covers our camera, recording and software systems.

    Not a member of the STEP scheme yet? Find out how it can benefit you.

     

    Delegates attending this course will learn about:

    • Advanced camera configuration
    • Image settings
    • Configuring events
    • Network options
    • Advanced NVR setup
    • Optimising NVR configuration
    • Event Rule engine
    • Troubleshooting
    • Wisenet WAVE software
    • Wisenet SSM software

     

    This course will conclude with a short certification test. All required equipment will be provided, but delegates are welcome to bring their own laptops if they wish.

     

    Training Dates:

    7th/8th February 2023 – Spaces Available

    14th/15th February 2023 – Spaces Available

  • Project Training

    If you have a specific project using Hanwha Techwin products or solutions and would like to tailor the training to meet your requirements, get in touch! You can reach us via email or by contacting your local Hanwha Techwin sales representative.

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